Terms & Conditions

Terms & Conditions

  1. Please read these terms & conditions carefully before using this website. If you do not agree to these terms you may not use this website. By using this website, you signify your explicit assent to the terms & conditions and Privacy policy.

These terms & conditions are legally binding terms of services available on the website as well as at the terms of use of this website. These terms of use & privacy policy extend to both users who visit the website but do not transact business on the website (“users/guests”) as well as users who are registered with by the website to transact business on the website(“customers/members”).

TBZ-The Original reserves the right to modify or terminate any portion of the website or the services offered by the company for any reason, without notice and without liability to you or any third party.

You are responsible for regularly reviewing these terms of use so that you will be apprised of changes if any. Nothing in these terms of use should be construed to confer any rights to third party beneficiaries.

TBZ-THE ORIGINAL Exchange Policy:

TBZ-THE ORIGINAL Jewellery sold at any TBZ-THE ORIGINAL showroom or online, will be accepted for exchange at any TBZ-THE ORIGINAL showroom as per the prevailing terms and conditions of TBZ-THE ORIGINAL exchange scheme at the discretion of TBZ-THE ORIGINAL.

Jewellery pieces will be accepted for buy back/exchange after due examination for damage, weight & originality as per the terms & conditions at the store only.

At the time of exchange or buy back of jewellery purchased from TBZ-THE ORIGINAL, TBZ-THE ORIGINAL will value jewellery pieces on the following basis:

  1. TBZ-THE ORIGINAL cash memo or online invoice should be produced at the time of exchange or buy back along with government issued photo identity of the person seeking buyback/exchange.
  2. The net gold content will be valued on the basis of TBZ-THE ORIGINAL prevailing gold rate on the date of exchange/buyback. The weight of the gold will be net of all pearls, stones, laakh (i.e. wax) dust, dirt and any other extraneous material.
  3. The loss of weight (gold content) can be due to wear and tear.
  4. Diamonds and other precious stones will be valued, with appropriate deductions, as per TBZ-THE ORIGINAL’s prevailing policies.
  5. Making charges and values of all other stones, beads, pearls and taxes will be completely deducted.
  6. This buy back scheme may be withdrawn or modified by TBZ-THE ORIGINAL at its sole discretion without any prior notice.
  7. Valuation of used jewellery/gold coin for purchase by TBZ-THE ORIGINAL will be less than the exchange value. If the said purchase by TBZ-THE ORIGINAL is sought by you instead of an exchange, an additional deduction will be made on the exchange value of gold jewellery, diamond jewellery and gold coin.
  8. All payments for purchase by TBZ-THE ORIGINAL of your old jewellery will be made through RTGS or NEFT only. Payment shall be made only to the person producing the cash memo and carrying a valid government issued photo identity.
  9. TBZ-THE ORIGINAL does not cover any consequential loss or damage of jewellery or precious stone in studded jewellery.
  10. While normal wear and tear are to be expected, no credit may be given to the customer for stone defects (cracks, scratches, replacements, alterations). In extreme cases where the customer insists on the exchange of a product with defective stone(s), the exchange is only to be done after cautioning the customer that the product has to be dismantled, and the stones removed (at customer’s risk) and returned to the customer.
    In such cases, the customer must be advised that the value of such damaged stones will be reduced from the value of the refund/exchange. These damaged stones will be returned to the customer. The customer must be cautioned that such stones are vulnerable to breakage during removal and that this risk is to the customer’s account.
  11. Tribhovandas Bhimji Zaveri Limited reserves the right to add/ alter/modify or withdraw the offer without any prior notice
  12. Disputes will be subject to jurisdiction of court in Mumbai alone.
  13. Any conditions, which are explicitly not covered above would be at the discretion of TBZ at the time of transaction. The decision of TBZ in this regard shall be final.

TBZ-The Original EShop Refund Policy

  1. All refunds must be placed within 7 days of placing the order & refund requests post that will not be accommodated.
  2. We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
  3. All refunds will be paid in the form of TBZ credit in the customers Eshop account within 30 days.
  4. The products will be checked & return request will be validated from the pick up of shipment from customer and after reaching the TBZ warehouse.
  5. In case customer cancels before product is shipped the credit amount will be reflected in the customers Eshop account within 10-15 days.

How to initiate the refund process?

  1. Customers should contact us on shop.tbztheoriginal.com or write to us at [email protected] within 7 days from the receipt of product.
  2. Customers should not return the product before receiving a confirmation mail from TBZ-THE ORIGINAL about the same.
  3. All the products must be returned in their original condition, unaltered and unused.
  4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
    NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
  5. Tribhovandas Bhimji Zaveri Limited reserves the right to add/ alter/modify or withdraw the offer without any prior notice
  6. Disputes will be subject to jurisdiction of court in Mumbai alone.
  7. Any conditions, which are explicitly not covered above would be at the discretion of TBZ at the time of transaction. The decision of TBZ in this regard shall be final.

Track Order

All registered customers have the option to track their orders by clicking on: TRACK ORDER

Time to deliver

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders

The product is delivered within 15-20 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your EShop account.

We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery for shipments over 2L and also share the same with store personnel.

a) Pan card
b) Driving License
c) Passport
d) Voter identification car
e) Postal identification Card (Aadhar)

Transit Insurance: All goods will be fully insured by TBZ-THE ORIGINAL Limited until they reach you, so your purchase is 100% safe.

Tribhovandas Bhimji Zaveri Limited reserves the right to add/ alter/modify or withdraw the offer without any prior notice Disputes will be subject to jurisdiction of court in Mumbai alone.

Any conditions, which are explicitly not covered above would be at the discretion of TBZ at the time of transaction. The decision of TBZ in this regard shall be final.

TBZ-THE ORIGINAL- Advantages

1. 7-days return policy for domestic orders only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return process begins only when the product reaches the TBZ Warehouse & is verified.After approval and meeting all criteria, the return amount will be credited to your Eshop account within 30 days.Tribhovandas Bhimji Zaveri Limited reserves the right to add/ alter/modify or withdraw the offer without any prior notice

Disputes will be subject to jurisdiction of court in Mumbai alone.Any conditions, which are explicitly not covered above would be at the discretion of TBZ at the time of transaction. The decision of TBZ in this regard shall be final.

2. Return charges

Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to ship or return the product.

3. Cancellation by TBZ-THE ORIGINAL : There may be certain orders that TBZ-THE ORIGINAL cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which TBZ-THE ORIGINAL identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.Cancellation by Customer: Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from TRACK ORDER, available at shop.tbztheoriginal.com Once the cancellation request is received, we will initiate the process of refunding the amount to your eshop account . Once the refund process is initiated, you will receive the refund amount directly in your eshop account for future purchase.

4. Free Shipping Policy

Shipping destinations

In India, TBZ-THE ORIGINAL serves to selected cities. Please check if we deliver to your pin code in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused. NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

Shipping & handling charges

Domestic Order: We provide free shipping within India. Shipping Partner: Our domestic logistic partner is Blue Dart.

Privacy Policy:

This section pertains to the privacy policy of the website & native mobile applications. The privacy policy is subject to change without intimation and you shall be required to review the same regularly.

The protection and security of your personal information is one of TBZ-The Original’s priorities.

By using this website or native applications you agree to accept the terms of this privacy policy as well as of the website and native mobile applications terms of use.

By accessing or using the website or native mobile applications you expressly consent to our use and disclosure of your personal information in any manner described by this privacy policy. This privacy policy extends to both, users who visit the website or native mobile applications in the future but do not transact business as well as users who are registered on the website as members or customers. “Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person to whom such information pertains including but not limited to name, phone number, email address, fax number, financial profiles, identification number, credit card information etc.

By accepting this privacy policy you authorize TBZ-The Original & EShop by TBZ-The Original (shop.tbztheoriginal.com) to collect, store and use any information that you provide on our website or in the future any native mobile application.

BY USING THIS WEBSITE OR NATIVE MOBILE APPLICATIONS YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY. SHOP.TBZTHEORIGINAL.COM RESERVES THE RIGHT, IN OUR SOLE DISCRETION TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY AT ANY TIME.

If you have any questions of concerns please contact us at [email protected].

EShop Customer Service Contact Number - +917208883445.